FAQ

1. When will I receive my order?
We process orders within 1–3 business days. Shipping within the US typically takes 3-5 business days.

2. Do you provide tracking information?
Yes, you’ll receive a tracking number as soon as your order is shipped.

3. Can I return my item if I don’t like it?
Yes, we accept returns within 30 days of delivery. The item must be in its original condition and packaging.

4. What if my order arrives damaged?
Please contact us within 48 hours with photos of the damage — we’ll make it right.

5. What materials are your watches and jewelry made of?
We use stainless steel with a hypoallergenic PVD coating and premium stones including LUXGlow™ and VVS Moissanite.

6. What is VVS Moissanite?
VVS Moissanite is a high-clarity gemstone that looks identical to a real diamond. It passes diamond tester checks and comes with an individual certificate of authenticity.

7. What is LUXGlow™?
LUXGlow™ is a premium diamond alternative crafted for exceptional brilliance and a luxurious look. While it closely resembles a real diamond visually, its lower density means it does not pass diamond tester verification. LUXGlow™ stones are not certified, but they offer a stunning appearance at a more accessible price point.

8. Do you ship internationally?
Yes, we offer worldwide shipping. Costs and delivery times are calculated at checkout.

9. How do I care for my watch and jewelry?
Avoid contact with perfumes, and harsh chemicals. After wearing, gently wipe with a soft cloth to maintain shine.